FAQs

The top navigation bar contains a link to register for an account. Click the Login/Register link and complete the form. Alternatively, you can click here to navigate directly to the registration page.

Log into your account and navigate to your My Account dashboard. Your most recent and active orders will be displayed in the main area. Additionally, you can view your entire order history by clicking the My Orders button in your My Account dashboard.

An order is a group of one or more items that were purchased together in a single transaction. Each item in the order is considered a separate job. For instance, if an order contains business cards, letterheads, postcards, and a banner, each of these items is a separate job on the same order.

An order number always starts with the letters "PG" followed by nine numeric digits.

A job number includes the order number, a hyphen, and three additional numeric digits.

All orders must be placed through our website. No exceptions are permitted.

We suggest using major browsers like Chrome, Safari, Edge, Firefox, or any other browser built using the same underlying technologies. The same applies for mobile browsers.

Here are some ways to get in touch with our customer success team. If you have a designated Customer Success Agent, please feel free to contact them directly. You can also call us at 888-924-4268, email us at questions@printgiant.com, or click here to explore additional ways to contact our customer success team.

We prefer PDF files but will accept JPG, TIFF, or EPS files

Please save your files as CMYK files. 

There are some large-format products for which we can accept RGB files. Please check individual product FAQs for specific details.

Please save your files at 300 dpi, at the actual size.

We can accept scaled files at 150 dpi for some large-format products. Please check individual product FAQs for specific details.

In printing, a bleed refers to the area of a printed document that extends beyond the final trim size. The purpose of a bleed is to ensure that any slight variations in the trimming processes do not result in white or uneven edges. A bleed ensures that printing extends all the way to a sharp, clean edge.

Full-color printing requires a bleed of 0.125″ (For example, 3.5″ x 2″ + 0.125″ bleed = 3.625″ x 2.125″)

Full-color booklets require a 0.25″ bleed. (For example, 8.5″ x 11″ + 0.25″ bleed = 8.75″ x11.25″)

Large-format products usually do not require a bleed, but please check individual product FAQs for specific details.

To avoid issues and for peace of mind, we recommend always using our templates.

Yes, but there are some considerations.

On full-color offset printed products, some pieces may be slightly off-center if the borders are too small or too close to the cutline. Cutting is done on many sheets at a time, so there is some natural and expected shifting. A thicker border that extends beyond the cutline into the safe zone would work better.

On spot color and thermography printing, borders are acceptable.

On large-formal products, borders are acceptable.

Do not send any additional reference or proof files when placing an order. Sending additional files can result in your sample files being printed. Only upload your print-ready files.

You should only send a sample file when requesting a custom quote.

We require a separate file for each side of your printed project. If you send a single file with both artworks, your project may not print correctly.

When incorporating blue into your design, it's important to keep a few things in mind. Firstly, be sure to maintain a 30% difference between your Cyan and Magenta values. This is because blue is close to purple in the CMYK spectrum, and using too much magenta with high amounts of cyan can result in a purple hue. To avoid this, use a lower amount of magenta.

For example: C-100, M-70, Y-0, K-0 instead of C-100, M-100, Y-0, K-0

Ensure that your PDF files export correctly by using these settings when exporting from programs like Indesign or Illustrator.

• Adobe PDF Preset is set to: Press Quality
• Compatibility is set to: Acrobat 4 (PDF 1.3)
• Compress Text and Line Art is set to: Off

When grayscale images are converted to CMYK, there can be a shift in color, usually towards green or yellow tones. To avoid this, it is important to always check the CMYK values of your grayscale image in the final CMYK document. If there are any colors other than K (black) in your grayscale image, it can result in variations in color. 

One way to ensure that there are no other colors than K is to use the Channel Mixer (adjustment layer) in Photoshop. Select the "Monochrome" option and adjust the image as needed. This will eliminate all colors except for black, making sure that the grayscale image is printed accurately in the final product.

"Rich black" is an ink mixture that combines solid black (100% K) with additional CMY ink. This results in a darker tone than using black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you desire.

We suggest using C-60, M-40, Y-40, K-100 to achieve a dark rich black.

Rich black is not suggested for small type or fine lines as this may cause dithering. 

Printed card edges may crack during cutting due to the high amount of ink, especially in dark colors. This issue usually occurs on a small number of cards in a run. To avoid it, you can use lighter colors or reduce the amount of ink used, especially when using dark colors.

Cracking may happen when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent cracking with heavy ink coverage. As the job is used and folded more, cracking will eventually happen.

There are three different ways in which Pantone colors can affect the way your job prints. 

The first way is through object effects, such as shadows or glows, which you may have applied on top of your Pantone colors. Transparency issues can arise during printing if a Pantone color is present under such object effects. Therefore, it is recommended that you convert all your Pantone colors into CMYK before submitting your order to avoid this issue. 

The second way Pantone colors can affect your file is when you use transparent images. In such cases, the image may no longer appear transparent on top of the Pantone color, leading to the appearance of white areas during printing. To fix this problem, you must convert all your Pantone colors into CMYK before submitting the order. 

The last way Pantone colors can affect your order is through color conversion between a Pantone color and CMYK. If you use Pantone colors in a job meant to print in CMYK, the print may display undesirable colors. To avoid this problem, convert all Pantone colors to CMYK before submitting your order.

Our templates are designed to help you correctly position your artwork by identifying the cut, bleed, and safety lines, along with other essential information.

To use our templates, open them in your design software and either place your design on top to modify and make it fit or design your artwork from scratch using the template guides to ensure proper placement. Once your design is completed, delete the template layer and save your file accordingly before submitting it to print.

If you wish to change the email address associated with your account, please get in touch with us using the email address that is currently linked to your account. In order to process your request, one of our team members will need to verify the request. Once the validity of your request is confirmed, your account's email address will be updated, and you will receive a confirmation email.

Please note that once the email address is changed, you will need to use the new address to log in to your account.

To change your password, log into your account and navigate to your My Account dashboard. Click the “Change password” link in the top row of links and follow the instructions to complete the process.

To access your invoices, log into your My Account dashboard and click the “My Orders” button. Locate the order for the invoice that you need and click the “Invoice” button on the top right of the dark blue heading bar.

No, we do not ship to PO Box addresses. You must provide a physical address for shipping.

We do not split ship orders. All the jobs in each order must ship to the same address. A new order needs to be placed for each shipping location. Please get in touch with your Customer Success Agent for a particular shipping need.

We typically use standard package delivery services at our discretion, such as UPS, FedEx, and USPS, to ship most products. These services offer a variety of shipping methods, such as Ground, 2-day, overnight, and more. However, we may use a freight service provider for large-volume orders that qualify for freight shipping.

We do not offer the option to use your shipping account. All orders will be shipped using PrintGiant shipping accounts.

We do not offer that option at this time. 

If you are looking for custom-printed boxes for your usage, we can provide those

Unfortunately, shipping costs cannot be combined for two jobs, even if the specifications are similar. Our printing process requires each job to print separately, meaning the cost is per job rather than per order.

Standard orders on PrintGiant.com ship nationwide to the lower 48 states. Please get in touch with our team for assistance with orders that need to be shipped to Alaska, Hawaii, or Canada. All other international destinations are determined on a case-by-case basis. Contact us to discuss.

Our website has an address verification system in place that checks all addresses for accuracy depending on the carrier being used. This ensures that your package will be delivered to the correct location. Please ensure that the address is spelled, abbreviated, and submitted with the correct suite, unit, street number, town or city, and zip or postal code to avoid any confusion or delay in the delivery process.

We do not offer in-person pickup for printed orders; all orders must be shipped to their final destination.